Return Policy
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Return Policy
We do our very best to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines. However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by strictly following the return guidelines listed below.

It is rare but possible that your package is distrained and destroyed by the Customs Services for variable motives. Examples:

• Forgotten Invoice
• Lack of authenticity certificate recognized by the customs under the terms of imitation
• Forgotten pro forma invoice

In this case, we will give you a refund of 100% of the amount of your order (documentary evidence of destruction to be produced in WORD file) in a delay of 30 days. We have already gone through labelling problems, which implies a bad indication of the shoe sizes on the boxes. However, if your shoes do not fit, we shall compensate you of 15 euros for 1 pair, 25 euros for 2 pairs, and more for a size difference of more than 2 sizes (higher or lower) from the one ordered, so that you can find a solution (friend, relation, bidding websites, etc). Shipping about 10-21 days. It depends on the airline schedule, and the custom. Some buyer will Receive in about 10 days, some buyers will receive them in about 3 weeks. You are up to follow your order on the following links, 15 workdays after receiving your validation e-mail : http://www.ems.com.cn/english-main.jsp
http://Www.chronopost.fr

We are in the obligation to inform you that your package will stay at the post office only for a duration of 15 days. Passed this delay, your package will be sent back to the distributor localized in China. If you wish your package to be sent back, this new delivery will cost 50 additionnal euros to cover the Chronopost International expenses.

Echaussures.net has no responsibility for any neglect caused by the deliverer, Chronopost or the post office. Any of the following case, we won’t resend the shoes.

Examples of neglects :

• The deliverer forgot to leave you a receipt.
• The deliverer can not reach you on your cell or home phone.
• The deliverer can not find the address of delivery you registered during your order (under the motive ' Erroneous ' , ' non-existent ', ' wrong address ', etc.)
• The deliverer gave your package to your neighbour or to a third person who signed for you.
• Chronopost delivered your package in another region.

Unfortunately, we do not deliver in the DOM–TOM and islands.

Other rare cases:

• It is possible that you receive a demand of customs clearance on behalf of the Customs Services. In this case, we give you a refund of 100% of the depenses engaged in the procedure, in a delay of 30 days (documentary evidences to be produced in WORD file).
• IMPORTANT: Due to the seasonal nature of our merchandise, chaussures purchased between October 31st and December 31st cannot be returned or exchanged!!! During this period ALL SALES ARE FINAL! Please be sure to review sizes and double check your shopping cart contents before ordering!
• All shoes/chaussures returns are subject to a 20 % restocking fee.
• shoes/chaussures styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the shoes/chaussures in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
• No returns or exchanges between October 31st and December 31st .
• Return shipping is the responsibility of the customer. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim.
• All Shipping & Handling Fees are not refundable.
• Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return.

Our Company, reserves the right to cancel an order that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.

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